Shipping & Returns

Complete confidentiality is of utmost importance to us:

Your order will be shipped in plain packaging and billed discreetly as EcomStore.

Shipping Rates:

Standard Shipping (4-5 Days) - $7.99
Priority Shipping (2-3 Days) - $10.99
Express Shipping (1-2 Days) - $34.99
UPS 3 Day Select - Carrier Rates Apply
UPS 2nd Day Air - Carrier Rates Apply
UPS Next Day Air - Carrier Rates Apply
UPS Next Day Air Saver By 5pm - Carrier Rates Apply

Discreet Shipping & Packaging:

Q: Will my order be shipped discreetly?

A: We ship all orders discreetly in plain boxes. There is nothing on the packaging that identifies our website name or the nature or contents of your order. Our return address on your shipping label discreetly identifies our corporate name and address.

Discreet Billing:

Q: How will my purchase be displayed on my credit card statement?

A: Each purchase is billed discreetly to your credit card as EcomStore.

Order Tracking:

Once your order is shipped, you will be emailed a Tracking number with which you may track your package's progress.

PO Boxes and Military/APO Addresses:

Orders shipped to PO Boxes and Military APO's will be sent via USPS only.

Order Processing:

Standard Shipping: Orders are processed and shipped within 1 to 2 business days following the date of the order.

Three-Day Shipping: Orders placed before 3:00pm ET are shipped the same day. Orders placed after 3:00pm ET are shipped on the business day following the date of order. Orders placed on Saturday and Sunday are shipped on the following Monday.

Two-Day Shipping: Orders placed before 3:00pm ET are shipped the same day. Orders placed after 3:00pm ET are shipped on the business day following the date of order. Orders placed on Saturday and Sunday are shipped on the following Monday.

Next Day Shipping: Orders placed before 3:00pm ET are shipped the same day. Orders placed after 3:00pm ET are shipped on the business day following the date of order. Orders placed on Saturday and Sunday are shipped on the following Monday.


Note: Holidays and weekends are not considered "working" or "business" days.

All Shipping Specials are only valid in the Continental United States.

Types of Shipping

Standard Shipping (4-5 Days):

  • Standard Shipping is via USPS First Class Mail.
  • Standard orders being sent to a P.O. Box or Military APO will only be shipped by U.S. Mail.

Priority Mail Shipping (2-3 Days):

  • Priority Shipping is via USPS Priority Mail.
  • Priority orders being sent to a P.O. Box or Military APO will only be shipped by U.S. Mail.

Express Mail Shipping (1-2 Days):

  • Express Mail Shipping is via USPS Express Mail.
  • Express mail orders being sent to a P.O. Box or Military APO will only be shipped by U.S. Mail.

Three-Day Shipping:

  • Arrives 3 business days after day order ships. No weekends or holidays.
  • All three-day shipping packages will be shipped by UPS 3 Day Select.
  • Three-Day Shipping is only available in the U.S.
  • Hawaii and Alaska only: There is an additional charge for three-day service that is reflected in the carrier's rates.
  • Three-Day Shipping is not available on packages being delivered to P.O. boxes, APOs or FPOs. Every effort will be made to accommodate these orders in the fastest time possible.

Two-Day Shipping:

  • Arrives 2 business days after day order ships. No weekends or holidays.
  • All two-day shipping packages will be shipped by UPS 2nd Day Air.
  • Two-Day Shipping is only available in the U.S.
  • Hawaii and Alaska only: There is an additional charge for two-day service that is reflected in the carrier's rates.
  • Two-Day Shipping is not available on packages being delivered to P.O. boxes, APOs or FPOs. Every effort will be made to accommodate these orders in the fastest time possible.

Next Day Shipping:

  • Arrives by 10am one business day after day order ships. No weekends or holidays.
  • All Next Day packages will be shipped by UPS Next Day Air.
  • Next Day Shipping is only available in the U.S.
  • Hawaii and Alaska only: There is an additional charge for one-day service that is reflected in the carrier's rates.
  • One-Day Shipping is not available on packages being delivered to P.O. boxes, APOs or FPOs. Every effort will be made to accommodate these orders in the fastest time possible.

Next Day Saver Shipping:

  • Arrives by 5pm 1 business day after day order ships. No weekends or holidays.
  • All Next Day Saver packages will be shipped by UPS Next Day Air Saver.
  • Next Day Shipping is only available in the U.S.
  • Hawaii and Alaska only: There is an additional charge for one-day service that is reflected in the carrier's rates.
  • One-Day Shipping is not available on packages being delivered to P.O. boxes, APOs or FPOs. Every effort will be made to accommodate these orders in the fastest time possible.

Information Regarding Shipping And Returns At Pleasure Superstore

How can I contact The Pleasure Superstore?

Sending us an email is the fastest way to make sure your questions or concerns reach us timely. Please use our Contact Us form to easily send us a message or inquiry. We'll respond within hours but no more than 1 business day after you write us.

What is your return policy?

We would love to be able to accept returns but due to the intimate nature of the products we sell, we are unable to return or exchange purchased toys and products unless defective. This is for the health, safety and peace of mind of our customers. More of our quality manufacturers are offering longer warranties and even product exchanges if you have an issue after the sale.

Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave one our warehouses, these items are considered used, and therefore cannot be returned. Special exceptions can be made but must contact the sales department and will be subject to a 30-60% restocking fee.

The items that cannot be returned include, but are not limited to:

  • Lingerie, garters, corsets and any other clothing including Latex Paint
  • Shoes and boots
  • Vibrators and dildos
  • Douche/enema kits
  • Anal toys, beads and plugs
  • Cock and ball devices, cock rings and cock sleeves
  • ALL Bondage and Fetish Gear including cuffs, collars and restraints
  • Gags and ropes
  • Lubes, massage oils, condoms, and body paints are also not returnable.

Defects

If an item is found to be defective within 30 days of purchase, we will replace it with the same item. Please Contact Us to let us know of the issue. We will then issue you a Return Merchandise Authorization number (RMA) via email and provide instructions on getting the product back to us. A RETURN AUTHORIZATION NUMBER MUST ACCOMPANY ANY RETURN IN ORDER FOR IT TO BE PROCESSED. We will not accept any return without one. When emailing about a defect, please have the following information ready, your order number, found in the top right hand corner of your invoice OR your web confirmation number along with your name and the nature of the defect. Once the defective item is received back into our warehouse (shipping it back is your responsibility), we will promptly ship a new replacement to you free of charge. Any item returned must have ALL original parts and packaging, batteries if applicable, cords, controls, blank warranty cards, instructions etc.

Can I cancel my order?

Your order is processed and shipped same day or next in most instances so you get it quickly. The order can be cancelled but you must notify us immediately. Once your order has been shipped you can not cancel without a restocking penalty listed above. Please order carefully. It can take 24-96 hours after the refund to your credit card for your bank to show the funds back in your bank account or credit card balance.

I have an ad code (sometimes called a promo or coupon code), where do I enter the ad code / coupon code?

Your ad code / coupon code can be entered on our checkout page and will be applied before payment. Once entered you will see the discount for the ad code / coupon code automatically applied to the total. If you any problems with a promo or discount code please let us know.

Do you ship to Hawaii, Alaska or APO/FPO's?

At this time we ARE able to ship to the above areas.

All charges are in US dollars.

Zip Codes We Cannot Ship DVD Products To:

Due to laws in local jurisdictions, we cannot ship DVD products to the following zip codes. Only the first 3 numbers of the zip code are shown below.

ALABAMA
350 | 351 | 352 | 354 | 355 | 356 | 357 | 358 | 359 | 360 | 361 | 362 | 363 | 364 | 365 | 366 | 367 | 368 | 369
ARKANSAS
716 | 717 | 718 | 719 | 720 | 721 | 722 | 723 | 724 | 725 | 726 | 727 | 728 | 729
FLORIDA
320 | 321 | 322 | 323 | 324 | 325 | 326 | 327 | 328 | 329 | 335 | 336 | 337 | 338 | 339 | 342 | 344 | 346 | 347 | 349
GEORGIA
304 | 305 | 306 | 307 | 308 | 309 | 310 | 311 | 312 | 313 | 314 | 315 | 316 | 318 | 319
ILLINOIS
609 | 610 | 611 | 612 | 613 | 614 | 615 | 616 | 617 | 618 | 619 | 620 | 622 | 623 | 624 | 625 | 626 | 627 | 628 | 629
INDIANA
467 | 468 | 469 | 470 | 471 | 472 | 473 | 474 | 476 | 477 | 478 | 479
KANSAS
664 | 665 | 666 | 667 | 668 | 669 | 670 | 671 | 672 | 673 | 674 | 675 | 676 | 677 | 678 | 679 | 660 | 662
KENTUCKY
403 | 404 | 405 | 406 | 407 | 408 | 409 | 410 | 411 | 412 | 413 | 414 | 415 | 416 | 417 | 418 | 420 | 421 | 421 | 422 | 422 | 423 | 424 | 424 | 425 | 426 | 427
LOUISIANA
703 | 704 | 705 | 706 | 707 | 708 | 710 | 711 | 712 | 713 | 714
MISSISSIPPI
386 | 387 | 388 | 389 | 390 | 391 | 392 | 393 | 394 | 395 | 396 | 397
MISSOURI
634 | 635 | 636 | 637 | 638 | 639 | 644 | 645 | 646 | 647 | 648 | 650 | 651 | 652 | 653 | 654 | 655 | 656 | 657 | 658
NEBRASKA
686 | 687 | 688 | 689 | 690 | 691 | 692 | 693
NORTH CAROLINA
270 | 271 | 272 | 273 | 274 | 275 | 276 | 277 | 278 | 279 | 280 | 281 | 282 | 283 | 284 | 285 | 286 | 287 | 287 | 288 | 288 | 289 | 289
OKLAHOMA
731 | 734 | 735 | 736 | 737 | 738 | 739 | 740 | 741 | 743 | 744 | 745 | 746 | 747 | 748 | 749
PENNSYLVANIA
153 | 154 | 155 | 156 | 157 | 158 | 159 | 160 | 161 | 162 | 163 | 164 | 165 | 166 | 167 | 168 | 169 | 170 | 171 | 172 | 173 | 174 | 175 | 176 | 177 | 178 | 179 | 182 | 183 | 184 | 185 | 186 | 187 | 188 | 193 | 195 | 196
SOUTH CAROLINA
290 | 291 | 292 | 293 | 294 | 295 | 296 | 297 | 298 | 299
SOUTH DAKOTA
572 | 573 | 574 | 575 | 576 | 577
TENNESSEE
370 | 371 | 372 | 373 | 374 | 376 | 377 | 378 | 379 | 380 | 381 | 382 | 383 | 384 | 385
TEXAS
750 | 751 | 754 | 755 | 756 | 757 | 758 | 759 | 760 | 761 | 762 | 763 | 764 | 765 | 766 | 767 | 767 | 768 | 769 | 771 | 772 | 776 | 777 | 778 | 779 | 779 | 780 | 781 | 782 | 783 | 784 | 785 | 786 | 787 | 788 | 789 | 789 | 790 | 791 | 792 | 793 | 794 | 795 | 796 | 797 | 798 | 799
UTAH
Entire State
VIRGINIA
226 | 227 | 228 | 229 | 238 | 239 | 240 | 241 | 242 | 243 | 244 | 245 | 246
WEST VIRGINIA
247 | 248 | 249 | 250 | 251 | 252 | 253 | 254 | 255 | 256 | 257 | 258 | 259 | 260 | 261 | 262 | 263 | 264 | 265 | 266 | 267 | 268